An Appraisal occurs when a customer executes the right to dispute the damages the insurance company estimated for their loss. If you wrote a fair estimate and the insurance company’s estimate excludes a lot of damages, your customer may want to invoke Appraisal to help resolve the differences.

2. How does the customer invoke the Appraisal Clause?

The customer does so by sending a written demand for Appraisal to their insurance company that includes a copy of the estimate of damage you wrote for them.

3. How can I help the customer determine what might qualify for Appraisal?

There are many different scenarios that might induce a customer to pursue appraisal. Here are just a few:
The insurance company provided an estimate that you are having to supplement with multiple line items that they missed or that the carrier won’t consider.
The insurance company’s estimate did not include Overhead & Profit or Base Service Charges and there are multiple trades involved that the carrier won’t consider for supplemental inclusion.
In a completed repair, job items were missed by the insurance adjuster, the customer may still be able to invoke appraisal.
The insurance company used their own pricing to estimate the damage. For example, in a situation in which the insurance company used a one-line item, unit price for roofing and didn’t break it out, the customer may consider invoking Appraisal.

There are many more scenarios that may apply. It is in your customer’s best interest to have us review their circumstances.

4. What is the cost of the Appraisal process?

The cost depends on the individual circumstances of your customer’s claim, but generally ranges from $1000 – $2000. Don’t let this cost impact your customer’s interest in exploring Appraisal. We are transparent about our fees. We also provide you and your customer with a free professional opinion on the potential Appraisal outcome and if the Appraisal is economically feasible to pursue.

5. What’s next?

Contact us for a free initial evaluation of your customer’s dispute with their insurance company. After reviewing the information, we will provide our honest opinion whether an Appraisal is in your customer’s best interest. If the customer proceeds with the Appraisal, we will guide you and your customer through the entire process, keeping you fully informed at every step.

6. Want more information?

We have included a informational brochure , Insurance Claim Appraisal, that goes into much more detail about the appraisal process. Feel free to print the pdf. version and give it your customer.

Let us help your customer receive a fair settlement for their damages!

We understand this may be a difficult decision for you and we want to make sure you have all the needed information to feel confident in whatever decision you make. If you need additional information, or have questions that might help with your decision, please contact us and we will gladly provide you the additional information you might need.

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