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Our Leaders

Steve Dodson

a graduate of the University of Nebraska, has over 25 years of experience in the insurance and construction industries. His roles have varied from being the “boots on the ground” as a Field Claim Associate, to the Territory Leader of a Preferred Contractor Network for Nationwide Insurance Company. His work experience also includes employment at Stillwater Insurance Company, Allied Insurance Company, General Casualty Insurance Company, and Empire Fire & Marine. Steve is currently the sole owner of Flatrock Adjusting & Consulting LLC and was a founding partner of Insurance Contractors Educational Systems. Steve holds a Level 2 certification with the Xactimate estimating program, as well as an AIC designation. He is a licensed Public Adjuster and Independent Adjuster in Arizona and holds an Independent Adjuster license in Florida and Texas.

Kevin Wood

a graduate of Texas Tech University, is the owner of KW Assessment Services and is a licensed Public Adjuster in Texas, Oklahoma, and Florida. Kevin has over 24 years of experience in the insurance and restoration industries. He has worked at State Farm Insurance, Nationwide, and Travelers Insurance holding a variety of roles including Claim Associate, Field Re-inspector and Trainer, Large Loss Claim Manager, and Residential and Commercial Claim Manager. After leaving the insurance industry, he co-owned Pro-Craft Contractors where he continued to build his construction and restoration experience. Kevin holds his All-Lines Adjuster license in several states, as well as the AIC 33, 34 and 35 designations. He has completed the Chartered Public Casualty Underwriter (CPCU) 1 and 3 and is also IICR Water certified. Kevin is actively involved in dispute resolution acting as an appraiser and umpire for both insurers and policyholders.

Dan Lewis

a graduate of the University of Iowa, is a true entrepreneur and consumer advocate. He started his professional career with American Family Insurance in 1990 as a Field Multi-Line Claim Associate. After a successful career with Nationwide Insurance that included several leadership roles, he left the insurance industry in 2018 to focus his efforts on being an advocate for consumers and restoration contractors involved in the property insurance claim process. Dan held roles at Prism Specialties as their National Director of Restoration Services, and GC3 Construction as their National Director of Care and Development. He is currently the sole owner of Hawkeye Consulting and Claim Services and was a founding partner of Insurance Contractors Educational Systems. Dan holds a Level 2 certification with the Xactimate estimating program, an All-Lines Independent Adjuster license in Florida, and is also a HAAG Certified Inspector.

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  • Corporate Office: 2550 Middle Road, Suite 502, Bettendorf, IA 52722
  • Texas Office: Dallas/Fort Worth
  • Arizona Office: Phoenix
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Frequently Asked Questions

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An Appraisal occurs when a customer executes the right to dispute the damages the insurance company estimated for their loss. If you wrote a fair estimate and the insurance company’s estimate excludes a lot of damages, your customer may want to invoke Appraisal to help resolve the differences.
The customer does so by sending a written demand for Appraisal to their insurance company that includes a copy of the estimate of damage you wrote for them.
  1. There are many different scenarios that might induce a customer to pursue appraisal. Here are just a few:
  2. The insurance company provided an estimate that you are having to supplement with multiple line items that they missed or that the carrier won’t consider.
  3. The insurance company’s estimate did not include Overhead & Profit or Base Service Charges and there are multiple trades involved that the carrier won’t consider for supplemental inclusion.
  4. In a completed repair, job items were missed by the insurance adjuster, the customer may still be able to invoke appraisal.
  5. The insurance company used their own pricing to estimate the damage. For example, in a situation in which the insurance company used a one-line item, unit price for roofing and didn’t break it out, the customer may consider invoking Appraisal.
There are many more scenarios that may apply. It is in your customer’s best interest to have us review their circumstances.
The cost depends on the individual circumstances of your customer’s claim, but generally ranges from $1000 – $2000. Don’t let this cost impact your customer’s interest in exploring Appraisal. We are transparent about our fees. We also provide you and your customer with a free professional opinion on the potential Appraisal outcome and if the Appraisal is economically feasible to pursue.
Contact us for a free initial evaluation of your customer’s dispute with their insurance company. After reviewing the information, we will provide our honest opinion whether an Appraisal is in your customer’s best interest. If the customer proceeds with the Appraisal, we will guide you and your customer through the entire process, keeping you fully informed at every step.

We have included a informational brochure , Insurance Claim Appraisal, that goes into much more detail about the appraisal process. Feel free to print the pdf. version and give it your customer.

Let us help your customer receive a fair settlement for their damages!

We understand this may be a difficult decision for you and we want to make sure you have all the needed information to feel confident in whatever decision you make. If you need additional information, or have questions that might help with your decision, please contact us and we will gladly provide you the additional information you might need.
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